Online Terms and Conditions
All purchases made from Madison Jane Boutique website are subject to our Online Terms and Conditions as below. These terms and conditions may be subject to change without prior notice and at our discretion.
This website is owned and operated by Madison Jane and all purchases made through the website will be subject to these terms and conditions.
We strive to offer you the lowest possible postage costs. We offer $9.95 Australia wide as a flat postage fee but this does exclude bulky/heavy items or items sent straight from our distributor. These bulky/heavy items can be identified by the bulky/heavy item disclaimer at the bottom of the product's description in the online store. In most cases the additional shipping is automatically added for these items as shipping prior to checkout. In some instances the shipping becomes very tricky to calculate, for instance with multiple bulky items or for people that are located in remote areas. In these rare instances we will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel this order.
Note that the "free shipping for orders over $175" does not apply to bulky/heavy items due to the postage costs being higher.
At Madison Jane we use courier or Australia post depending on your location we will choose the best most suitable option. Orders are generally dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.
As a rule it is safest to allow approximately 14 days for delivery. If your item/s haven't arrived 14 days after purchase, please contact us immediately.
Madison Jane will not be held responsible for items lost or damaged in transit by Australia Post or the courier service. Australia Post has tracking numbers and if any items are lost in transit, this must be addressed with Australia Post. Madison Jane will not be responsible for lost or undelivered items.
We offer fixed delivery on most items. There are some exceptions when delivering to remote locations or bulky / oversized items. For bulky / oversized or extremely heavy goods the additional postage charges will automatically be applied during checkout and will be displayed before you confirm the order. Generally these items are larger or heavier and will also be sent separately from the rest of your order.
If, due to a technical error or system bug, the correct postage is not applied to an item at checkout, we will contact you by email or phone to request the additional charges. If you no longer wish to proceed with the purchase due to the additional charges required due to techinical error we will provide a full refund.
In the event a product is listed at an incorrect price, postage cost, or with incorrect information due to typographical error or due to incorrect information received from our suppliers, Madison Jane has the right to cancel the order.
Returns Refund and Exchange Policy
At Madison Jane we appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues on receipt of your order.
- We will only accept refunds & exchanges within 14 days.
- Items will only be exchanged or refunded if they are unused, unwashed and in original packaging with tags. A copy of your invoice/receipt must also be included.
- The cost of returning items for exchange or refund is to be paid by the customer.
- In the unlikely event that you have received faulty or damaged goods, we will cover the return postage costs.
- Please make sure that any returns are packaged securely and are posted using an insured & trackable method (such as Registered Post). Madison Jane will not be responsible for items going astray in the mail or if they are returned damaged.
- All returns are to be pre-approved by Madison Jane. Please clearly display your name (as indicated on invoice) on the returning package.
- Madison Jane reserves the right to refuse a return if the above conditions are not met.
- Refunds are processed within 7 days of receipt of returned goods and will be made via the same payment method.
- SALE items are not covered by our Returns and Exchange Policy unless deemed faulty.
Gift Vouchers purchased for Madison Jane are valid for a period of 1 year from the date of issue unless otherwise specified. Vouchers can be used on all products storewide – including Sale items. This includes all items which are marked down on sale. Vouchers cannot be used in conjunction with another code or promotional discount.
Madison Jane is an eco friendly website therefore we where possible we re use packaging.
Your privacy is important to us - we will not disclose any information submitted by you to any third parties. We will only email you if you have agreed and applied to be a VIP newsletter member, or to update you on the progress of your order. Whilst every effort is made to protect your information, the Internet is not always a secure method of transmitting information. Accordingly, Madison Jane cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information.