Returns Policy

At Madison Jane we appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues on receipt of your order.

• We will only accept refunds & exchanges within 14 days.
• Items will only be exchanged or refunded if they are unused, unwashed and in original packaging with tags. A copy of your invoice/receipt must also be included.
• The cost of returning items for exchange or refund is to be paid by the customer.
• In the unlikely event that you have received faulty or damaged goods, we will cover the return postage costs.
• Please make sure that any returns are packaged securely and are posted using an insured & trackable method (such as Registered Post). Madison Jane will not be responsible for items going astray in the mail or if they are returned damaged.
• All returns are to be pre-approved by Madison Jane. Please clearly display your name (as indicated on invoice) on the returning package.
• Madison Jane reserves the right to refuse a return if the above conditions are not met.
• Refunds are processed within 7 days of receipt of returned goods and will be made via the same payment method.
• SALE  items are not covered by our Returns and Exchange Policy unless deemed faulty.